Introduction to In-Home Supportive Services (IHSS) for Providers
  • Provider Eligibility and Orientation
  • Effective November 1, 2009, State legislation established new laws that require all current and potential IHSS providers to attend a provider orientation session and to pass a criminal background investigation (CBI). During the orientation, the following information will be explained: eligibility; provider responsibilities and procedures for completing the CBI. Providers will be notified by telephone or in writing of the scheduled orientation appointment.
    Providers' Frequently Asked Questions
  • How to become an IHSS provider on a Registry?
  • You may contact the Personal Assistance Services Council (PASC). The PASC is the Public Authority for Los Angels County. The PASC operates a Registry to provide referrals for IHSS consumers and providers. You may contact PASC at (877) 565-4477 for more information.

    You may also contact the Service Employees United Long Term Care Worker (ULTCW) Homecare Exchange Registry. SEIU ULTCW operates a Registry for IHSS consumers and providers. You may contact SEIU ULTCW at 1-866-544-5742.

  • Who is responsible for hiring, training, supervising, and if necessary firing the provider?
  • The IHSS consumer/recipient or his/her authorized representative is responsible for hiring, training, supervising, and if necessary firing the provider.
  • What enrollment requirements must IHSS providers complete?
  • All IHSS providers must complete ALL of the following enrollment requirements:
    • Attend an on-site provider orientation to obtain information about IHSS rules and requirements for being a provider;
    • Complete and sign the IHSS Provider Enrollment Form (SOC 426). The form must be submitted to the county in person and original documentation verifying provider's identity (e.g. current photo identification and social security card) must be provided for photocopying by the county;
    • Complete and sign the Provider Enrollment Agreement (SOC 846). The SOC 846 states that the provider understands and agrees to the rules of the IHSS program and the responsibilities of being an IHSS provider; and
    • Submit fingerprints and pass a Criminal Background Investigation (CBI) from the Department of Justice. The provider is responsible for paying for this service.

    Note: Providers cannot be enrolled and receive payment as IHSS providers until ALL of the above requirements have been completed, including passing a CBI.

  • What is my wage rate?
  • IHSS providers in Los Angeles County are paid $9.50 per hour.
  • How do IHSS Providers get paid?
  • IHSS consumers/recipients and providers must complete, sign, date, and mail timesheets verifying the delivery of authorized services for each pay period. There are two (2) pay periods in the month. The first paid period is from the 1st -15th of the month. The second pay period is from the 16th- 30th (31st) of the month.
  • What are the guidelines for completing my timesheet?
  • Use blue or black ink only - no pencil, colored ink, etc.
  • Do not staple or use white out
  • Do not alter any of the pre-printed information on your timesheet.
  • Complete each box for hours worked. If you did not work a day write a “0” in that box.
  • Timesheet must be signed by the consumer/recipient or authorized representative and by you, the provider.

  • Note: If you need assistance completing your timesheet, please contact your Provider Clerk or the Social Worker for the consumer/recipient you work for.
  • How do I submit my timesheet?
  • All timesheets must be mailed to:

    Los Angeles County DPSS
    P.O. Box 77906
    Los Angeles, CA 90007
  • How early can I send in my timesheet?
  • Timesheets must be mailed on or after the end of the pay period or after the last day worked. For example, if you worked until October 31st, you must mail the timesheet on or after October 31st.

    Note: Timesheets mailed before the end of the paid period or before the last day worked will not be processed and your payment will be delayed.

  • How long does it take for timesheets to be processed?
  • It takes up to 10 calendar days for timesheets to be processed. Once your timesheet has been processed, the State will issue the paycheck and will withhold the applicable deductions for disability insurance and Social Security. You, as the IHSS provider, may also choose to have federal and State income taxes withheld. IHSS providers are covered by Workers Compensation insurance.
  • How can I get replacement timesheets?
  • To request replacement timesheets, please call your IHSS Provider Clerk.
  • Is Direct Deposit available for IHSS providers?
  • All IHSS providers are eligible for Direct Deposit if they:
    • Have a checking or savings bank account;
    • Are presently receiving their IHSS checks twice a month; and
    • Have worked for the IHSS program for at least 90 days.

    Direct deposit is not available if your consumer/recipient pays you directly (Advance Pay).

    Direct Deposit requests are handled by the State. For more information about Direct Deposit please call (866) 376-7066.

  • What do I Do If My Check Is Lost of Stolen?
  • If after 10 calendar days of submitting your timesheet, you have not received your check, contact your Provider Clerk. Your Provider Clerk will explain what to do.
  • What is the United Long Term Care Workers' Union, SEIU Local 6434?
  • The United Long Term Care Workers' Union, SEIU Local 6434, is the union that represents all IHSS providers in Los Angeles County. All providers must either pay full membership dues or an agency fee. For information regarding the Union or any applicable fees, call SEIU 6434 at 888-373-3018 or 213-368-0688.
  • How do I qualify for Health Benefits?
  • IHSS providers who work 77 hours or more per month, for two consecutive months, may qualify for the health plan. The PASC-SEIU Homecare Workers Health Plan is administered by the PASC. Providers pay $1 to receive health benefits. If you have questions about the Health Plan or would like to apply for the health plan, please call (877) 325-4644.
  • What is the share of cost?
  • IHSS consumers/recipients who get IHSS services also have Medi-Cal. Some of these consumers must pay a certain dollar amount each month toward their medical expenses. This dollar amount is called a Share of Cost (SOC). A SOC is similar to a private insurance plan's out-of-pocket deductible. Twice a month, both you and the consumer you work for will receive an "Explanation of IHSS SOC" letter that will tell you how much money to collect from the consumer, and how much you will get in the check from the State. The SOC is part of provider's salary. The consumer must pay the SOC, if any, to the provider monthly. The SOC may change from month to month.
  • How do I get Employment/Income Verifications?
  • Employment/Income Verification must be requested from the appropriate IHSS office (the office responsible for the consumer/recipient's case). Please call the assigned Provider Clerk.
  • What forms can I download/print from this website?
  • W-4 Form 2011
    DE-4 Form 2011
    SOC 426, Provider Enrollment Agreement

    Services Locator

    Pushpin image

    Find the LA County services and facilities that serve your area...

    Enter Address, City, or Zip Code

    Important Phone Numbers

    • IHSS Application, Toll Free:
      1-888-944-IHSS (4477) or
    • L.A. County Toll Free Info. Line: 211
    • Adult Protective Services (APS):
    • IHSS Ombudsman:
      1-888-678-IHSS (4477)
    • Provider Registry: Personal Assistance Service Council (PASC):
    • PASC CBI Clearance Inquiry:
    • SEIU - United Long Term Care Workers Union
    Los Angeles County Seal: Enriching lives through effective and caring services