• Provider Eligibility and Orientation
    • Effective November 1, 2009, State Legislation established new laws that require all current and potential IHSS providers to attend an on-site, in-person provider orientation session and to pass a criminal background investigation (CBI). Providers will be notified by telephone or in writing of the scheduled orientation appointment.
    • As of November 3, 2014, provider orientation will also include program changes such as compensation for overtime, travel time, wait time, and attending mandatory training (post-employment), workweek hourly limits, non-travel timesheets, travel timesheets, and the violation process.
  • How to become an IHSS provider on a Registry?
  • You may contact the Personal Assistance Services Council (PASC). The PASC is the Public Authority for Los Angeles County. (http://www.pascla.org) The PASC operates a Registry to provide referrals for IHSS consumers and providers. You may contact PASC at (877) 565-4477 for more information.

    You may also contact the Service Employees United Long Term Care Worker (ULTCW) Homecare Exchange Registry. SEIU ULTCW operates a Registry for IHSS consumers and providers. You may contact SEIU ULTCW at 1-866-544-5742.

  • Who is responsible for hiring, training, supervising, and if necessary firing the provider?
  • The IHSS consumer/recipient or his/her authorized representative is responsible for hiring, training, supervising, and if necessary firing the provider.
  • What enrollment requirements must IHSS providers complete?
  • All IHSS providers must complete ALL of the following enrollment requirements:
    • Attend an on-site, in-person provider orientation to obtain information about IHSS rules and requirements for being a provider;
    • Complete and sign the IHSS Provider Enrollment Form (SOC 426). The form must be submitted to the county in person. Original documentation verifying the provider's identity (e.g. current/unexpired government issued photo identification and social security card) must be provided to the county for photocopying.
    • Complete and sign the Provider Enrollment Agreement (SOC 846). The SOC 846 states that the provider understands and agrees to the rules of the IHSS program and the responsibilities of being an IHSS provider; and
    • Submit fingerprints and pass a Criminal Background Investigation (CBI) from the Department of Justice. The provider is responsible for paying for this service.

    Note: Providers cannot be enrolled and receive payment as IHSS providers until ALL of the above requirements have been completed, including passing a CBI.

  • What is my wage rate?
  • IHSS providers in Los Angeles County are paid $9.65 per hour.
  • How do IHSS Providers get paid?
  • IHSS consumers and providers must complete, sign, date, and mail timesheets verifying the delivery of authorized services for each pay period. There are two (2) pay periods in the month. The first paid period is from the 1st -15th of the month. The second pay period is from the 16th - end of the month.
  • What are the guidelines for completing my timesheet?
  • Use black ink only - no pencil, other colored ink, etc.
  • Do not staple, use white out, or correction tape
  • Do not alter any of the pre-printed information on your timesheet.
  • Complete each box for hours worked. If you did not work a day write a “0” in that box.
  • Timesheet must be signed by the consumer/recipient or authorized representative and by you, the provider.

  • Note: If you need assistance completing your timesheet, please contact your Provider Clerk or the Social Worker for the consumer/recipient you work for.
  • How do I submit my timesheet?
  • All timesheets must be mailed to:

    Timesheet Processing Facility
    P.O. Box 2380
    Chico, CA 95927-2380
  • How early can I send in my timesheet?
  • Timesheets must be mailed on or after the end of the pay period or after the last day worked. For example, if you worked until October 31st, you must mail the timesheet on or after October 31st.

    Note: Timesheets received before the last day worked will not be processed and your payment will be delayed.

  • How long does it take for timesheets to be processed?
  • It takes up to 10 calendar days for timesheets to be processed. Once your timesheet has been processed, the State will issue the paycheck and will withhold the applicable deductions for disability insurance and Social Security. You, as the IHSS provider, may also choose to have federal and State income taxes withheld. IHSS providers are covered by Workers Compensation insurance.
  • How can I get replacement timesheets?
  • To request replacement timesheets, please call your IHSS Provider Clerk.
  • Is Direct Deposit available for IHSS providers?
  • All IHSS providers are eligible for Direct Deposit if they:
    • Have a checking or savings bank account;
    • Are presently receiving their IHSS checks twice a month; and
    • Have worked for the IHSS program for at least 90 days.

    Direct deposit is not available if your consumer/recipient pays you directly (Advance Pay).

    Direct Deposit requests are handled by the State. For more information about Direct Deposit please call (866) 376-7066.

  • What do I Do If My Check Is Lost of Stolen?
  • If after 10 calendar days of submitting your timesheet, you have not received your check, contact your Provider Clerk. Your Provider Clerk will explain what to do.
  • What is the United Long Term Care Workers' Union, SEIU Local 6434?
  • The United Long Term Care Workers' Union, SEIU Local 6434, is the union that represents all IHSS providers in Los Angeles County. For information regarding the Union or any applicable fees, call SEIU 6434 at 888-373-3018.
  • How do I qualify for Health Benefits?
  • IHSS providers who work 74 hours or more per month, for two consecutive months, may qualify for the health plan. The PASC-SEIU Homecare Workers Health Plan is administered by the PASC. Providers pay $1 to receive health benefits. If you have questions about the Health Plan or would like to apply for the health plan, please call (855) 727-2756.
  • What is the share of cost?
  • IHSS consumers/recipients who get IHSS services also have Medi-Cal. Some of these consumers must pay a certain dollar amount each month toward their medical expenses. This dollar amount is called a Share of Cost (SOC). A SOC is similar to a private insurance plan's out-of-pocket deductible. Twice a month, both you and the consumer you work for will receive an "Explanation of IHSS SOC" letter that will tell you how much money to collect from the consumer, and how much you will get in the check from the State. The SOC is part of provider's salary. The consumer must pay the SOC, if any, to the provider monthly. The SOC may change from month to month.
  • How do I get Employment/Income Verifications?
  • Employment/Income Verification must be requested from the appropriate IHSS office (the office responsible for the consumer/recipient's case). Please call the assigned Provider Clerk.
  • What forms can I download/print from this website?
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    Important Phone Numbers

    • IHSS Application, Toll Free:
      1-888-944-IHSS (4477) or
      1-213-744-4477
    • L.A. County Toll Free Info. Line: 211
    • Adult Protective Services (APS):
      1-877-477-3646
    • IHSS Ombudsman:
      1-888-678-IHSS (4477)
    • Provider Registry: Personal Assistance Service Council (PASC):
      1-877-565-4477
    • PASC CBI Clearance Inquiry:
      1-877-565-4482
    • SEIU - United Long Term Care Workers Union
      1-877-698-5829
     
     
     
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